How many days do I have to return an item before it is considered late?
Answer :
We want you to be completely satisfied with your purchase but if something isn’t right, let us know and we will refund your purchase. You may return it with your original packing slip within 30 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging.
How do I get a return label for my return?
Answer :
To start the return process, please contact us at: cs@parentiva.com
What is your shipping policy?
Answer :
I will confirm this with the fulfilment bridge company which hold the shipping.
Who should I contact in case of shipping problems?
Answer :
Feel free to send an email to: cs@parentiva.com. Please include your order number with any question.
My item is defective, what should I do?
Answer :
Please contact us at: cs@parentiva.com to report any product defects.
I can't find my tracking number, who should I reach out to?
Answer :
All tracking information will be sent via an email to you once the item is shipped. If you have not received an email, please contact us at: cs@parentiva.com and we would be happy to look it up for you. Or
Use this link here to use order lookup. https://parentiva.com/apps/parcelpanel